• All offers are subject to change without notice
• All offers are for connection in the same calendar month
• All free gifts & accessories are subject to change without notice
• In preparing these Web Pages A C Communications have taken every care to ensure the information here is up-to-date and accurate, however we cannot accept responsibility for the accuracy or authenticity of the information and any consequence which arises from it.
• All trademarks acknowledged
• All Prices include VAT

Mobile Phone Contract Connections

• All mobile phone and prepaid SIM card connections (excluding prepay handsets) are subject to a 12-month airtime contract. All connections (excluding prepay) are subject to a connection fee. All contract connections are subject to status and acceptance by the Network concerned to United Kingdom residents aged 18 years or over.
• A credit check will be carried out by the network/provider prior to connection using the information supplied by the applicant. We will always advise the applicant of any negative credit assessments and connection refusals. AC Communications cannot be held responsible for the result of any credit assessments or for any delays caused by insufficient or incorrect information being supplied by the applicant.

Returning Products

• If for any reason you wish to return a product or receive a replacement product please call us on 0870 78 78 625 charged at national rate 9am - 5 pm Mon - Friday for assistance.
• We would request that you contact us as soon as any problem becomes apparent.
• We will deal with all replacements and refunds with high priority.
• Replacements will be sent out when the original item is returned.
• It is the customer's responsibility for the safe return of any goods. All items must be returned as they were received with their original packaging and full contents included along with original documentation and proof of purchase.
• Where a refund is sought for non faulty items we reserve the right to charge the initial cost of delivery. We will not charge for the initial costs of delivery where the product supplied was not of satisfactory quality.
• Refunds cannot be given if we judge that the product has been willfully damaged, misused, neglected, overloaded, modified, adapted or repaired.

Cancellation of order

• You may cancel your order within 7 days of receiving it
• The goods and packaging must be in perfect condition and unopened
• We can not accept goods back when they have been opened or used
• It is the customers responsibility to pay for the return postage
• We advise customers to return goods by a insured delivery service as we are not responsible for goods in transit
• A full refund will be given within 30 days of cancellation of orders as long as the goods are returned in perfect condition

Delivery

• All prices include free UK delivery unless other wise stated
• Delivery is normally with in 2 - 5 working days of a order being received.
• All parcels are delivered by Royal Mail Service. The service type used will depend upon the value of the product/s purchased.
• Recorded and Silver Service parcels require a signature upon delivery.
• We will not charge your Debit/Credit card until orders are in stock ready for dispatch
• If we can not deliver the goods within 30 days, we will contact you and you will be given the option to cancel the order and a full refund will be given, or we will agree a new delivery date.

Warranty

• All products come with a 12-month manufactures warranty. This warranty does not affect your statutory rights which cannot be excluded or restricted at law.

Complaints

If you have a problem or complaint about our service or products, you can contact us the following ways.

• By Telephone : 0870 78 78554 charged at national rate 9am - 5pm Mon -Fri ask for Mr. Andy Casson
• By Email: complaints@accomms.com
• By post: Mr. A Casson, AC Communications, 111 risedale Rd, Barrow in Furness, Cumbria, LA13 9QY

Please state what the problem/complaint is any invoice number or order number plus any relevant product codes.
All complaints will receive an acknowledgment within 5 working days, by telephone, post or email.
All complaints will in handled in the strictest confidentiality.
All complaints will be handled fairly.
We will try to resolve your problem/complaint within 20 working days or we will inform you why we can not resolve the matter and how long it will take.
All complaints will be dealt with as quickly as possible.

Privacy Statement

Customer Details will not be added to our mailing list unless they apply for the mailing list, they can unsubscribe from our mailing list at any time via our home page.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should email us.

These Terms and Conditions do not affect any of your statutory rights, which cannot be excluded or restricted at law.

AC Communications is a division of A Casson Ltd
Reg No: 4384594.
Registered Office 111 Risedale Rd, Barrow in Furness, LA13 9QY